This guide covers the most common technical issues on SkillPath, their likely causes, and steps to resolve them. If a fix does not work, submit a Support Ticket from your dashboard with a clear description of the problem.
Account and Login Issues
I cannot log in — my credentials are rejected
Confirm you are using the exact email address registered on your account. Passwords are case-sensitive — check that Caps Lock is not active. If you have forgotten your password, click Forgot Password? on the login page. If you registered recently and have not verified your email, complete verification first — unverified accounts cannot log in.
I am not receiving the email verification code
Check your Spam or Junk folder first. If not there, wait a few minutes, then return to the registration or login page and click Resend Verification Code. If the issue persists after multiple attempts, confirm the email address entered during registration was spelled correctly. If incorrect, submit a Support Ticket.
My password reset code is not working
Reset codes expire after a short period. Return to the login page, click Forgot Password? again, and request a new code. Use the new code immediately after it arrives.
I enabled 2FA and am now locked out
If you no longer have access to the Google Authenticator app used to set up 2FA, submit a Support Ticket immediately with your account email address. An administrator will assist you in regaining access.
Job Seeker Issues
I cannot confirm my application
Make sure all three assessment screenshots have been uploaded in the assessments section of the application form. The Confirm button only becomes available when all required fields are completed and all three screenshots are uploaded. If uploads are failing, check that your files are in JPG, JPEG, or PNG format.
My assessment upload is failing
Confirm the file is in JPG, JPEG, or PNG format. Files in PDF, HEIC, WebP, or other formats will be rejected. If your screenshot is in an unsupported format, open it on your device and save or export it as a JPG or PNG before uploading again.
My Match Score seems lower than expected
A lower-than-expected score usually means your profile is missing some skills the employer listed, or you did not select all applicable skills during the Skill Match step. Review the job's listed requirements, update your profile skills if relevant skills are missing, and ensure you check all genuinely applicable skills on future applications.
A job I saved to favorites has disappeared
Jobs are automatically removed from search results and favorites when they expire. If a saved listing is no longer visible, it has passed its application deadline.
I cannot see interview details after being approved
Check your Applications tab from the navigation menu and open the application showing Approved status. Interview details appear there if the employer entered them. If no link or date is shown, the employer did not provide those details when approving.
Employer Issues
I cannot create a job posting
Check the Remaining Job Posts metric on your dashboard. If it shows zero, navigate to Buy Plan and purchase a subscription. Credits update immediately after payment.
My job posting is not appearing in search results
Confirm the listing shows Active in your Manage Jobs section. If it shows Expired, the deadline may have been set to a past date. Edit the listing and update the deadline to a future date.
Match Scores are showing as 0% for all applicants
This usually means the Skills field was left empty when the job was created. Edit the posting and add the relevant skills separated by commas. New applicants will receive updated scores.
My payment is showing as Pending
Wait a few minutes and refresh the Payment History page. If it remains Pending for more than 30 minutes, contact your payment provider or submit a Support Ticket with the transaction details.
When to Contact Support
Submit a Support Ticket or contact [email protected] directly in the following situations:
A payment was charged but features have not been unlocked after 30 minutes.
An account is locked and cannot be recovered through the standard reset process.
An incorrectly uploaded assessment screenshot needs to be removed.
A technical error message appears that is not described in this guide.
Platform data appears incorrect, missing, or corrupted.
Key Takeaway
Most login issues are caused by unverified email addresses or incorrect credentials.
Application confirmation issues are almost always caused by missing or incorrectly formatted assessment screenshot uploads.
Employer posting issues are nearly always caused by zero remaining job posting credits.
For anything not resolved by this guide, submit a Support Ticket with a clear description of the problem.